If you’ve experienced an issue with your DHL collection and need an alternative Royal Mail return label, you can complete this form to request one.
Please note: Samples with a combined volume greater than 50ml cannot be shipped via Royal Mail. Before completing this form, ensure your sample is 50ml or less. Submissions above this limit may be disposed of by Royal Mail.
This service is available to UK customers and can be used only if the original DHL label has not already been used. Please have your Airway Bill (DHL Label included in the kit) to hand to complete this process so that we can cancel the label.
Requests submitted before 2:00 PM (UK time), Monday–Friday (excluding bank holidays) will usually be processed the same day. Requests received after this time will be processed on the following business day.